Refund Policy
Refund and Satisfaction Policy
Effective Date: August 6, 2026
Company: Blackmountain Detailing LLC
1. Overview
Blackmountain Detailing LLC ("Company," "we," "our," or "us") provides professional mobile auto detailing services, including exterior washing, interior detailing, and related car care services, brought directly to our clients' locations. We take pride in our craftsmanship and are dedicated to total customer satisfaction.
2. Satisfaction Guarantee & Redo Requests
If you are not fully satisfied with the quality of our services, you may request a service redo or a refund within 48 hours of your completed service appointment. To request a review, please contact us at [Company Email] or [Company Phone Number] with details and photographs of the issue.
3. Inspection Rights
Blackmountain Detailing LLC reserves the right to inspect the vehicle in person before approving any refund or issuing a complimentary service redo. Failure to make the vehicle available for inspection within a reasonable timeframe may result in the denial of the refund request.
4. Completed Services & Refund Eligibility
Except in cases where there is a demonstrable and clear quality issue that we are unable to rectify via a service redo, refunds are not provided for services that have already been fully completed as requested.
5. Refund Processing
Approved refunds will be issued back to the original method of payment within 5 to 7 business days following approval.
6. Cancellation Policy
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Cancellations More Than 24 Hours in Advance: Appointments cancelled more than 24 hours prior to the scheduled service time are fully refundable with no penalty.
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Cancellations Within 24 Hours: Cancellations made less than 24 hours before the scheduled service time may be subject to a cancellation fee of $25.
7. Contact Us
If you have any questions or concerns regarding our Refund and Satisfaction Policy, please reach out to us at:
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Phone: (385) 414-8799
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Location: 1332 west 4505 south Taylorsville, UT 84123