Booking Deposit and Cancellation Policy

Effective Date: August 6, 2026
Company: Blackmountain Detailing LLC
Location: Taylorsville, UT

 

1. Purpose and Scope

This Booking Deposit and Cancellation Policy outlines the terms and conditions regarding appointment bookings, deposit requirements, rescheduling, and cancellations for mobile auto detailing services provided by Blackmountain Detailing LLC ("Company," "we," "our," or "us"). By scheduling a service with us, you ("Client" or "Customer") agree to be bound by the terms set forth in this policy.

 

2. Booking Deposit Requirement

• Deposit Amount: To secure an appointment slot for mobile auto detailing services, a non-refundable booking deposit of $50.00 (or [Percentage]% of the estimated service total) is required at the time of booking.

• Application of Deposit: The booking deposit is not an extra fee; it is credited directly toward the final total cost of your scheduled detailing service upon completion.

• Appointment Confirmation: An appointment is not guaranteed or officially confirmed until the required booking deposit has been successfully paid.

 

3. Rescheduling Terms

• Client-Initiated Rescheduling: Clients may reschedule their appointment without losing their booking deposit, provided that the request is made at least 24 hours prior to the scheduled start time.

• Rescheduling Limit: Rescheduling requests made within 24 hours of the appointment may be treated as a cancellation, subject to the terms outlined in Section 4.

 

4. Cancellation Terms

• Cancellations Made More Than 24 Hours in Advance: If a client cancels an appointment more than 24 hours before the scheduled service time, they will receive a full refund of the booking deposit or may choose to hold it as a transferable credit for a future booking.

• Cancellations Made Within 24 Hours: Cancellations made less than 24 hours before the scheduled appointment, or failure of the client to provide access to the vehicle at the agreed-upon time and location, will result in the forfeiture of the non-refundable booking deposit.

 

5. Weather and Mobile Service Policy

• Company-Initiated Rescheduling (Inclement Weather): Because Blackmountain Detailing LLC operates as a mobile service, severe weather conditions (such as heavy rain, snowstorms, freezing temperatures, or unsafe working environments) may occasionally force us to reschedule an appointment.

• Deposit Protection: If an appointment must be rescheduled by the Company due to weather or operational safety concerns, your booking deposit remains fully protected and will be transferred immediately to your newly scheduled date. If a new date cannot be mutually agreed upon, a full refund of the deposit will be issued.

 

6. Contact Information

If you have any questions regarding this policy, or if you need to reschedule or cancel your appointment, please contact us at:

• Company Name: Blackmountain Detailing LLC

• Phone: 385-414-8799

• Email: Blackmountain@blackmountainautodetail.com

• Address:1332 west 4505 south Taylorsville, UT 84123